Our Policies

It is important that our customers feel comfortable with our buying process. You are not obligated to sell your items.  If you choose to sell your items to us and accept our purchase offer, you do so of your own free will. You will be asked to sign a receipt. Because precious metals prices fluctuate and market conditions change quickly, your receipt will indicate, and by way of your signature you will agree, that all sales are final, and refunds will not be issued under any circumstances.

NOTICE TO CRIMINALS: 

WE DO NOT PURCHASE ITEMS WHICH WE PERCEIVE TO BE SUSPICIOUS, STOLEN OR ITEMS THAT WE SUSPECT TO BE THE PROPERTY OF SOMEONE OTHER THAN THE SELLER. WE WILL REPORT ALL SUSPICIOUS ACTIVITY TO LOCAL LAW ENFORCEMENT AGENCIES IMMEDIATELY ON ARRIVAL IN OUR OFFICES.WE WORK CLOSELT WITH THE RALEIGH POLICE DEPARTMENT AND SUPPORT ALL LOCAL ANTI-CRIME INITIATIVES.

North Carolina law requires that we see proof of identification from persons selling or attempting to sell items to us. The terms and conditions referred below are legally binding on you as a user (and/or a customer and any third party, including, but not limited to, the customer and the customer and successors, assigns, insurance carriers or any other person or entity claiming any right or claim relating to any transaction with Raleigh Gold Jewelry or its  website(s) or its parent company, JDV Enterprises, LLC website and/or as a customer of Raleigh Gold Jewelry and shall insure in the benefit of Raleigh Gold Jewelry, its successors and assigns.  The terms you; and your refer to any person doing business or attempting to do business with Raleigh Gold Jewelry or any person selling or attempting to sell precious metals or coins to Raleigh Gold Jewelry or persons attempting, offering, and sending and or delivering gold or silver coins, jewelry or any form of gold, silver, platinum or any other precious metal to Raleigh Gold Jewelry via Raleigh Gold Jewelry’s website, Raleigh Gold Jewelry’s actually physical address or any other place where a business transaction may occur between you and Raleigh Gold Jewelry. The terms “our, we and us” refer to Raleigh Gold Raleigh it successors and assigns. Requesting, accepting or using any services or products offered by Raleigh Gold Raleigh Jewelry constitutes your acceptance of the Terms and Conditions set forth below. 

Requirements for Use

You must be at least eighteen (18) years of age in order to sell or offer/attempt to sell gold jewelry, diamonds, precious metals or any property whatsoever to Raleigh Gold Jewelry and or otherwise conduct business in any fashion with Raleigh Gold Jewelry. You must be the actual legal owner and represent and warrant that you are. You further agree that you are not acting on behalf of or as the agent or a representative of another person for the purpose of conducting business of any sort with Raleigh Gold Jewelry. You further agree and expressly represent that you possess full ownership of every single item brought in to, sent or delivered to Raleigh Gold Jewelry and that you have full legal and unencumbered title to the same. Raleigh Gold Jewelry reserves the right and may, but is not obligated nor compelled to, request documentation, proof or other verification of these requirements at any time.

We fully comply with all Patriot Act and Anti-Money Laundering policies and regulations. Payments from our offices to you will only be submitted company check, or in some cases, direct bank wire.  Click here to review our ANTI-MONEY LAUNDERING STATEMENT

EXCEPT AS EXPRESSLY PROVIDED IN THESE TERMS AND CONDITIONS RALEIGH GOLD WILL HAVE AND ASSUMES NO LIABILITY WHATSOEVER, WHETHER ARISING IN CONNECTION WITH THE USE OF THE RALEIGHGOLDJEWELRY.COM WEBSITE(S), INCLUDING, WITHOUT LIMITATION, RALEIGH GOLD JEWELRY and COIN’S ACTS OR OMISSIONS. RALEIGH GOLD JEWELRY and COIN WILL NOT BE LIABLE TO ANY PARTY FOR ANY CONSEQUENTIAL, PUNITIVE, SPECIAL, INCIDENTAL, OR OTHER SIMILAR DAMAGES (INCLUDING, WITHOUT LIMITATION, LOSS OF PROFIT OR OPPORTUNITY.

Our Reviews

I had an amazing experience at Raleigh Diamond because of Jennifer Lincoln. Because of her knowledge and expertise she ordered me the perfect replacement stone to match my ring. She made me feel so good about what we could afford and didn't make me feel less because I couldn't afford a more expensive stone. She could not have been more precious and enthusiastic! She answered all of my questions and acted like they were all good ones! ; ) Because of her I will use Raleigh Diamond for my future jewelry needs and recommend everyone I can! My ring turned out beautifully I couldn't be happier.read more
Allie Quade
Allie Quade
18:14 07 Mar 20
Highly recommend Raleigh Diamond! Just purchased my engagement ring replacement (after losing mine). I worked with Becky. She was highly knowledgeable, very professional and made the process very easy. Huge selection of styles. So happy with my recent purchase!read more
Amy Sellers
Amy Sellers
22:37 12 Sep 19
Raleigh Diamond Fine Jewelry is and always has been my first choice when shopping for jewelry. Why? Customer service!!! I really appreciate the attention to detail and commitment to customer satisfaction. The magnificent show room of jewelry is intimidating for sure, especially if you’re trying to find a special gift. However, don’t be alarmed help will be with you soon. Thank you for making each and every experience satisfying! Douglas Bestread more
Tadpole Best
Tadpole Best
16:42 14 Mar 20
I am a full time graduate student with a hectic schedule and limited funds. When I knew I wanted to propose to my girlfriend I also knew I would have some hurdles to jump. Raleigh diamond was able to make those hurdles disappear. I walked in with a set budget and they were able to beat it and help me craft a beautiful ring I could be proud of. I worked with Jenny Damiano, who was nearly excited as I was about the proposal. She was personable and upfront and broke down the more nuanced points to buying an engagement ring. Whenever I walked in all of the staff greeted me with enthusiasm and kindness, and you can see they enjoy what they do and aren't trying to just make commission.The one blip I had was an interaction I had with the owner. There was an issue (which was fixed, so I still whole heatedly give 5 stars) for which I had to talk to him. He kept talking over me and telling me things were handled (that's fine, I get that he is busy), but then he turned to one of the sales people in the middle of our conversation and demanded to know why the music was playing so low. When the salesman tried to explain that one of the customers was having a hard time hearing another sales rep and asked for the music to be brought down, the owner cut him off (for the second time) and stated he didn't care and told him to turn the music back up. That interaction left a much worse taste in my mouth than low playing music, which I genuinely did not notice until he made a scene.Again, this place is great, and you can't go wrong with any of the salespeople, many of which I have had conversations with. They will go out of their way to get you what you want at your price point, and their jeweler is nothing short of a magician. We will be getting our wedding rings from here, and I hope to shop here for my fiancee for years to come. Give them a chance and you won't be disappointed.read more
Alex Casimir
Alex Casimir
15:02 14 Mar 20
Great Customer Service & Experience. Really enjoyed my experience purchasing from Raleigh Diamond. They made sure I was completely satisfied with my purchase and took the time to educate me all about diamonds. It was a difference of night and day when compared to other diamond jewelers that only seemed about getting my money (smile). Special thanks to the saleswoman Becky. She was awesome!!!!read more
WILLIE LAWRENCE
WILLIE LAWRENCE
13:50 26 Jan 19
My experience at Raleigh Diamond Fine Jewelry was fantastic. Jenny was so knowledgeable and told me the wonderful stories behind the exquisite pieces in the estate collections. She was very patient and non judgmental about my spending limits, and really educated me on the options available that l hadn't considered. Also gave me an introduction to the world of men's jewelry. An absolutely wonderful shopping experience.read more
Sherrie Tolliver
Sherrie Tolliver
20:06 13 Apr 20
I went here to buy my wedding band and what an amazing experience it was! They did not try and pressure me into buying a wedding band I could not afford but rather helped me to pick out the exact style of ring I was looking for! I will definitely be shopping here in the future! read more
Justin Peele
Justin Peele
16:58 11 Dec 15
My fiancee and I have had a great experience working with Derek @ Raleigh Diamond. She was able to pick out exactly what she wanted for her engagement ring. We will be back for the wedding band and highly recommend working with Derek -- he really made the experience worthwhile for us.read more
Joshua Hyatt
Joshua Hyatt
13:33 04 May 20